1. Cancellation via portal
The user may cancel their subscription at any time through the billing portal in Settings.
2. Cancellation at period end
When cancelling, paid access remains available until the end of the already paid period. The next renewal is not charged.
3. Immediate cancellation
In specific support situations, cancellation may be immediate, ending paid access right away.
4. Cancellation vs. refund
Cancelling renewal is not the same as requesting a refund of the already paid period; they are independent operations.
6. Statutory withdrawal right
Where applicable, the consumer has the statutory right of withdrawal. Exact term and conditions will be confirmed after legal review.
7. Refund outside mandatory rights
Requests beyond the statutory right will be reviewed case by case by the support team.
8. Full or partial refund
When approved, a refund may be full or partial, based on eligible balance recorded by the payment operator.
9. Processing times
Credit depends on issuing bank and payment operator timelines. TCC does not guarantee a specific bank settlement window.
10. Billing failures
In case of failure, past-due, or incomplete status, access may be suspended until resolved, according to the provider's rules.
11. Contact
Official support channel in preparation. See pending contact note.
